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Pissed Consumer Interviews ?

Laptop out of box was great. It took a bit longer than advertised to get to me. But i was happy and impressed by the machine. 15 R3 32gb ram. 1tb hard drive. Graphics amp. 1060 and 1070 graphics card. It was great. Till an update cause a internet connection issue. That turned into reinstalling windows. Turned into have to *** work to have a tech service come replace the motherboard. Turned into sending it in for them to only put a new wirelesscard in. And came back still not working. Then there was 3 more calls to reintall windows again (each call adveraging 2 hours). And it still doesnt work. Now im on the phone being told they cant replace it because they have to more (waste more of my time) steps to go through before replacement can be approved. So all in all after 20+ hours on the phone with tech support. Missing a day of work. And having to ship it off and pick up and still not have it in working condition. I havent had a brand new 3000 laptop in working order since after onky using it a handful of times. Im impressed with how well they work.... When and if they work. But their tech support could care less about the fact that youre still a customer.
Hello I was in regards to my Alienware. I purchased the unit off of eBay & am running into some issues with the person I bought the product off of. I have been unable to stay in contact with him & when I ask him for his personal information he says he doesn't feel...
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Company wrote 0 private or public responses to the review from Nov 26.
#1407809
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Alienware 15 r3, i7700hq gtx 1070 All good for first (about) 9 months. Sent laptop to Alienware (in texas I think) for maintenance for heating issues, they replay heat sink, main logic board, and wifi adapter (at least that's what they said). Next day I find out that...
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Company wrote 0 private or public responses to the review from Jul 24.
h.kitchener
h.kitchener

Ah, the joys of dealing with computer manufacturer's "customer support!" You can continue in your attempts to get Alienware to send a tech, but know that this will cost them m...

2.8
I liked
  • Laptop when it works
  • Pc when it worked
I didn't like
  • Crashing while playing
  • Refusal to respect warrenty
  • Broken computer
#1311400
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I have a 9 month old Alienware R3 Purchased in 2016 .In that time its Had lots of problems thats needed repairs .When you pay thousands of dollars for something you expect it to at least work.Unfortunately dell obviously doesn't care about its customers .If they did...
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Company wrote 0 private or public responses to the review from Nov 28, 2017.
2.4
#1138239
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I purchased an Alienware Aurora R4 in Jan. 2014 loaded with all the bells and whistles and was excited about owning a high end gaming system. After only a year of owning it I started having issues with it. One issue after another. The repair person they sent out to fix...
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Company wrote 0 private or public responses to the review from Oct 30, 2017.
2.0
I didn't like
  • Repair services
  • Quality
  • Customer service
#1123542
Reply to reviews
The company Alienware has treated me absolutely terribly since I placed an order for a $4000 Aurora R6. They were happy to place a block on my credit card for the amount, string me along for a week promising me there was no issues. Then cancelling the order by email,...
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Company wrote 0 public responses to the review from Sep 06, 2017.
1.0
I liked
  • Product
#1097315
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Short Review on March 29, 2017

No sound. 4 month old lab top.
Company wrote 0 public responses to the review from Mar 29, 2017.
2.3
Details
Ease of Use
Price Affordability
Style and Design
#1026943
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For those of you that have placed orders, you'll probably know by now that you're not getting your laptops as per the estimated date they gave you. (Mine was placed on the 7th of Feb and no Dell employee can give me a date for when I'll get mine.). I think that we all...
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Company wrote 0 public responses to the review from Feb 24, 2017.
applehater
applehater

you don't run anything. stop trying to be a baby and man up

3.4
I liked
  • Option to customize gear
I didn't like
  • Dont update customers on changes
  • Send you around in circles to different departments
#1013425
Reply to reviews
Hello, I am a Dell customer, I purchased Alien ware R3 17.3" 6th gen laptop from a Dell exclusive brand store in Mumbai , In the 7th month of my warranty period I started facing problems with the laptop. I request for service from Dell, and the problems and number of...
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Company wrote 0 private or public responses to the review from Dec 26, 2016.
1.0
I liked
  • Design of the build and hardware
I didn't like
  • Bad staff and its knowledge about its own company products
  • Repaired defective parts are given when asked for replacement
  • Problematic internal hardware
#979721
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PC had a number of technical issues in the year following purchase which eventually led to having to replace the graphics card. The motherboard also had to be replaced within 18 months due to a manufacturer fault, which meant that the processor and memory also had to...
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Company wrote 0 public responses to the review from Jul 14, 2016.
2.2
#882238
Reply to reviews
My Alienware doesn't have a graphics card in it....
My Alienware doesn't have a graphics card in it....
My Alienware doesn't have a graphics card in it....
Well recently I decided to look in my *** alienware x51 r2 because it cant play games without the video settings set to low or medium at a decent fps. When I took out the video card module, all there was was a little black box, and of course all the components that are...
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Company wrote 0 public responses to the review from Jun 29, 2016.
#874021
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