Not resolved

Don't fall for Alienware products. Beside being overpriced they do not honor their service commitments.

If anything goes wrong with the product (made in China btw) you will have to ship it somewhere to contracted facility. I am still waiting for my computer (almost a month) to be fixed. I cannot even reach ANYONE to tell whenre my computer is and when it is going to be serviced. There was an issue with functionality of built in camera.

I sent the computer for repair and received it back untouched. Not fixed. They did not even open the computer to check it out. After some fighting ovr the phone with their support people I got another return autorization number and sent my computer abck again.

I never heard back from anyone since. i do not know what status of the repair is and nobody is able to tell me even where my computer is.

It will soon be a month since my first reqyest. Still waiting...

Review about: Alienware Repair.

Monetary Loss: $3600.

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