Alienware Computer Repair Reviews

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I sent in the computer to the company. They said it would be 5-7 days in repair shop (plus one day up and one day back for shipping). It has no been 3 weeks since I sent it. First they closed the bill before it was finished so no work was done on it. Then they forgot to order a part until last minute. Now it is almost friday of the third week and I have not received a single update without hastling my support contact there. What a load shite. .
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