Alienware

Good afternoon,

On December 26 I placed an order for a 18 inch lace front wig with blonde highlights from the official link store on Ali express I waited one month for the wig to arrive and when the wig finally arrived it was not as described. I opened a dispute December 31st and I asked for my full refund, it has been two months and I haven't gotten a response from Ali express, according to buyer protection I have 90 days to request a full refund if the product is not as described.

I paid $104.37 for 18 inches and the seller sent me 16 inches the seller also did not send me the wig with blonde highlights but they sent me a wig with blonde ends. The wig sheds terribly to the extent that the wig has started balding in the front. I haven't gotten a chance to wear the wig, because it's so bad. The seller falsely advertised the wig and only wanted to refund me 12$.

I laid my complaints to aliexpress it took yall two months to respond to me and I still haven't received my refund. I haven't been able to access live chat and I need my refund ASAP.

Hello I was in regards to my Alienware. I purchased the unit off of eBay & am running into some issues with the person I bought the

product off of. I have been unable to stay in contact with him &

when I ask him for his personal information he says he doesn't feel comfortable giving it out to me. The only thing I have to prove my ownership right now is just my Service Tag of who I got it from. And also the sevice tag was totally torn out, However i got it by laptop inside technic.

I have none of the customers information, as he didn't feel comfortable giving it out & its been 2-3 weeks now since I've

last made contact with him. I've tried emailing & calling him non

stop but no answer. Now the device is not turning on. Somehow after trying a long time it will just light up the screen and will not show any icons or text, its just irritating me.

Now also my college break is ended. My device is not with me at this time & wont be for a few weeks. I left it at my

house & Im not going to be there due to being on college break.

If the device is with me, whenever i saw the device, i will defenately break it up. My 7 months pocket money sir! please help me. My service tag GZ8DFS1. THANKS FOR PAYING YOUR TIME.

I have a 9 month old Alienware R3 Purchased in 2016 .In that time its Had lots of problems thats needed repairs .When you pay thousands of dollars for something you expect it to at least work.Unfortunately dell obviously doesn't care about its customers .If they did they would have recalled these faulty units a long time ago .Problems I've had so Far ,overheating And hardware failures .The heat sink and mother board were 1st replaced .Then my graphics card and HDMI port failed .I sent it into Dell and of course they did not have parts in stock like a lot of people have mentioned .I'm still waiting .I'm very intrested in Filing a lawsuit against dell Along with other people having same issues .It's really disturbing that Dell doesn't care about their reputation .Bad reviews and Faulty products can ruin a company .

Laptop out of box was great. It took a bit longer than advertised to get to me.

But i was happy and impressed by the machine. 15 R3 32gb ram. 1tb hard drive. Graphics amp.

1060 and 1070 graphics card. It was great. Till an update cause a internet connection issue. That turned into reinstalling windows.

Turned into have to *** work to have a tech service come replace the motherboard. Turned into sending it in for them to only put a new wirelesscard in. And came back still not working. Then there was 3 more calls to reintall windows again (each call adveraging 2 hours).

And it still doesnt work. Now im on the phone being told they cant replace it because they have to more (waste more of my time) steps to go through before replacement can be approved. So all in all after 20+ hours on the phone with tech support. Missing a day of work.

And having to ship it off and pick up and still not have it in working condition. I havent had a brand new 3000 laptop in working order since after onky using it a handful of times. Im impressed with how well they work....

When and if they work. But their tech support could care less about the fact that youre still a customer.

Hello, I am a Dell customer, I purchased Alien ware R3 17.3" 6th gen laptop from a Dell exclusive brand store in Mumbai , In the 7th month of my warranty period I started facing problems with the laptop. I request for service from Dell, and the problems and number of times services are done are listed below :- Motherboard was changed due to problem as laptop was not switching ON -service request reference number is 93230**** - *th July - Dell | Technical Support Specialist , 8th July - dell & service executed by us on - 13.07.2016 ..it took then 7 days to resolve my problem and I faced loss in my business as its my professional & personal work laptop.

Motherboard was changed again due to the same problem ..laptop was OFF -I called 2 times in dell support today my call once was disc ...due to network issues in the middle of the complain and 2nd time i was just transferred from 1 person to another and my call was disc after 8 Min's of hold n all transferring without attending - 19th August 2016 , and repair was conducted on 22.08.2016-- again laptop was shut for 3 days again I faced a trouble in business as my data was also stuck in the laptop. but this time the worst part was I was sent a faulty motherboard and while checking the laptop post service I got to know about it thru the service engg. The part was faulty and again needs service which is 3rd service in course of 1 month's time with my dell laptop - 23rd August 2016 request for service registered - dell Senior Support Resolver & 27th August Service was conducted 5 days they took to again replace Motherboard 3rd time. Previous service engg had broken the back door of the laptop base and left two holes unscrewed with screws missing one from the laptop screen hinge and other from the base of the laptop so again a service was generated.

Now again the laptop started shutting down automatically during the Work. 3 Sept 2016 Again within 1 month I faced the problem in the system going off all of a sudden in 20mins of working so again a service was generated and again motherboard was suppose to be replaced. I happen to request them that kindly replace the system because such a high end system getting spoil again and again and it undergoes damages for opening and closing it and removing the LCD all the time of service. But what I heard from the dell was ,even if you go for replacement it will take one month and moreover you will receive a re fab system only so its better you get the service done.

I was actually unheard I feel for the request of replacement . ( EXTREMELY SAD FULL AND UNTRUSTWORTHY BEHAVIOUR ) I launched a complain to consumer forum online and after 1 week I got call from Dell , Bangalore team for replacement of the system. .the problem was handled by dell Advanced Resolution Group I was offered stating " Brand new system with 1 dead pixel on the screen " - BUT IT WAS A RE FAB SYSTEM..and there was there was delay in everything from replacement of the system getting approved from me to issuing a dispatch from there and the courier services delay and *** lot of stress and follow ups I went thru. I had couriered my system to Chennai and even after requesting them hundreds of time that I need my laptop for work I make no business without it , they took 15 days to pickup and send another laptop to me.

It could have been handled much more professionally where I could have submitted the system at the service centre and in exchange of that after checking my system next day I could have received my replacement system (which can be kept pre delivered at the service centre) but no I made loss at my work for 15 days with no laptop with me to work.I received the system 1st Oct 2016 almost after 1 month of all complains I received a system attending all this Dell | Advanced Resolution Group but the system was suppose to reach me on a Saturday but there was a big time harassment for getting system on time , no help and coordination was there from Dell support and I kept calling Dell helpline to help almost 4-5times but no information was provided and then I had to call Blue Dart team and I have to make special request to them and offer them extra money ( but the delivery person was good enough to not to accept anything but help) to deliver the system post their working hours at 8.45pm on Saturday. But not a single dell executive had taken a responsibility to coordinate and cross check that whether I received the system on the committed time or not. Surely you can go thru the emails and my calls with dell from Bangalore. The system was received in a normal cardboard brown colour box with not bubble rap or supportive punch or cushion and it and not plastic or tags neither the charger was in packing but it was tied with a rubber band and kept loose moving around the system in the box.

the box had no inner or out box and a bare uncovered unwrapped laptop was sent to me ( I felt I have purchased a second hand laptop from CHOR bazaar ).I still have the box to share the imaged if some1 wants to have a look at it. System which I had received there are lots of problems faced in the system in the performance , start up , visual graphics , fan making noise and the deal pixel is even bigger than a dot in the sentence.extremely irritated and more than 20 times emails and calls were done just to fix the problems but yet its not resolved even after 1 month. And the worst part of it is this system already had these issues with the previous customer and without resolving those it is sent to me , even the software and windows were not fresh in the system I received as I received a software called AMD with it which was deleted at the 1st call made by me to dell within 20mins of me receiving the replaced system. Remote access connection was taken for almost 2 hrs in breaks by dell on 1st Oct and 2nd Oct as issues were :- There AMD driver notice ,All other soft wares I am installing I can see their notice and windows texts so small that cant read ,Also restart or start of the windows takes very long time ,Also sometimes screen goes black completely in the middle of the situation..arrow of the cursor is seen but the full screen is black, I really don't know what type of defective machine is sent to me in replacement , My whole 24hrs are wasted just try to fix things in this machine, Yet I am not able to work.

Remote access connection was taken for almost more then 3-4 times for hours and also applications were installed and uninstalled couple of time but yet the problems were not resolved ..dell on 3rd to 5th Oct 2016 Remote access connection almost 3-4 times in series of days from 7th to 12th Oct almost by dell and the team but the problems were not fixed and major problem to work was .suddenly any time my display is very bright suddenly in next few minutes it fades off the color and becomes unsaturated for few seconds. 24 Oct 2016 again a service was generated to replace the motherboard of the system and the LCD screen due to the serious of problems and also the windows were suppose to be reinstalled but the amazing part was I was offered by the service engg a duplicate windows installation setup from some random pen-drive as I dint have a recovery image of windows..lucky I was supervising the dell engg ...due to past experiences I stopped the engg from installing duplicate setup of Microsoft windows in my laptop at the time of servicing. Nov 2nd week I visited the Dell service center for re-installation of windows as the brightness , overheating issues and dimming issues of the LCD still continue with the problems with long time for startup.there were instructions given to the Dell service center by Me and dell at the time of submission of system to Install all the inbuilt (dell /alien-ware) based soft wares and update drivers before returning me the system. but PROBLEMS still prevail ..the drivers not updated , the windows were not updated , soft wares like alien ware FX , McAfee , etc totally 6 nos of soft wares were not installed and the system was returned to me, Extremely annoying and time waste .

1 more problem and poor service quality of DELL - the system is not closed properly by the last service done at the service centre I fail to trust dell and its engineers at the service centre . the images of such system improper fixing were shared with dell and one more service request was generated. Nov 20th again service request generated and 7-8 times remote access connections for hours and hours were conducted as the external speakers of the laptop does not work but the problem were not fixed for 15 days almost& also the system was not closed properly ( a wire was left outside ) in the last service at the center.. Dec 2016 1st week I visited the Dell service center again to get the system closed properly and to change the external speakers but yet the sound is yet not emitted and Problem is not fixed.

the Overheating issue is still continued and unattended stating that dell will launch a update for this till that time please bear with us. the system's keyboard area and the bottom is untouchable after working for 4-5 hrs and just can't even pickup the system after shutting it off for few mins its dam hot. dell engg from the service center makes me speak to dell over the telephonic conversation offers me a set of external speakers and asks me to continue using the present defective system making a statement that external speakers are rarely used. So unprofessional and out of the code of conduct that the company expects the customer to use a defective product.

Again dell next day offers me a degraded configuration system with 3gb graphic card and asking me to accept it by saying that nothing else is available , I did not accept it and was shocked to know such a conditional behaviour from dell support team. After few mins again I receive call from dell Asking me to take credit note and not the system as similar configuration is not available. ( Faith in the Brand is lost - Such a big brand Alien ware n Dell and they don't have one system to offer to a customer like me whose begin misfortune with Dell for so many times ) Next day I receive a configuration of a brand new laptop from Mr. Sridhar and When I requested for Pro support for the new system ..expressing my worries after reading some forums n online reviews of R4...

( direct NO was said by claiming that you are getting new system but that doesn't means you get support too and we are giving you 1.5times better configuration. what more you expect..It sounded more like a favor than a help or a support and also the tone and texture of sentence sound arrogance with full of taunts it was the 1st time in last so many conversations I felt. ) When I asked that I have made big time loss in my business being an architect & designer I cant let my system get replaced or formatted or repaired so many times ..each time I keep system away I am unable to work and make drawings. So I requested that kindly return back my money I had been a good customer all this while was patient enough to get thru all problems and understand the product problems and let dell help me even by making my loss but no more I can take this so its better that I invest in something less.

" I was said that we will depreciate the amount and return the balance back " It was super shocking to know this. I can claim for the losses I made every-time when system was OFF or problem prevailed as clients keep emailing for drawings and I had to revert them back with a sorry. but I don't want to claim for anything, I believe in peace and just expected either 1 year pro support on the new system or complete money back but unluckily I am yet not given either of the two. Well I had a long bad history with dell product alien-ware .

I don't understand how to react to the situation, because It was my dream to buy a dell Alien ware laptop and a blind faith and trust for the brand but all the above is just a nightmare I have gone thru and unsatisfied , upset, sad, angry , all mixed set of feelings as I was in love with my laptop and Its heartbreaking what happen with me.

More than 100 emails + telephonic conversations + remote access sessions would be found in the records of the company. Thanking you